Contact
Every published contact route, and what each one reaches
One telephone number, three email addresses and three postal addresses are published for this product. They do not all reach the same company, one of them cannot help with an order at all, and only one of the three addresses can receive a parcel.
Order support, tracking and refunds go to the order desk: +1 (302) 200-3480, or [email protected]. Returns go to 1370 Avenue of the Americas, Floor 4, New York, NY 10019, USA. Questions about what is in the capsule go to [email protected], the email printed on the label beside the distributor. Errors on these pages go to [email protected], which is this editorial desk and cannot touch an order.
- Published phone numbers
- One
- Published email addresses
- Three
- Published postal addresses
- Three
- Addresses that take returns
- One
- Contact printed on the bottle
- One email
- Names a buyer deals with
- Three
- Support hours
- Not published
- Reply-time commitment
- Not published
What you want, and where to go
Twelve things a buyer or a reader usually wants, each with the route that handles it and the reason it is that route rather than another. Read the right-hand column before you dial. Half of the work on this page is making sure a message does not go to a desk that cannot answer it.
| What you want | Where to go | Why that route, and what it can actually do |
|---|---|---|
| A typo, a wrong figure or a broken link on this site | [email protected] | This editorial desk. It writes these pages and nothing else. Name the page and the heading and it can be fixed the same day. It cannot touch an order. |
| Where my order is, or when it ships | +1 (302) 200-3480 | The order desk, with the order ID from your confirmation email. A tracking number arrives in that email; no carrier and no transit time is published anywhere. |
| I want to cancel or change an order | +1 (302) 200-3480, then [email protected] | The order desk, immediately and by telephone, then the same question in writing the same day. Nothing published states a cancellation window, so speed is the only lever you have. |
| I want a refund | +1 (302) 200-3480, then the returns address | Call +1 (302) 200-3480 with the order ID. Enclose full name, email and order ID with the parcel, and buyer pays return shipping, with tracking. The window is printed as 60 days in one place and 90 in another, so settle which one you were offered before you order. |
| Where do I post the bottles back to | 1370 Avenue of the Americas, Floor 4, New York, NY 10019, USA | The returns address, not the office address and not the distributor in Ohio. Sending a parcel to the wrong one of the three published addresses is the most expensive mistake available on this product. |
| A question about the formula or the panel | [email protected] | The email printed on the label itself, beside the distributor name. This is the only published route to the party whose name is on the bottle, and a formula question is the kind it exists for. Put it in writing and quote the lot code from your own bottle. |
| Which refund window applies to me, 60 days or 90 | +1 (302) 200-3480, before you pay | The sales page prints both. Ask at the order desk, read the term on the checkout screen, and screenshot it. That screenshot is the only document in the transaction you will certainly be able to produce later. |
| What the three-bottle pack costs | +1 (302) 200-3480 | No total is printed for it anywhere in the supplied material, so there is nothing on this site to read. Ask, and ask what the shipping on it is, because that is not published either. |
| A standardisation figure for the saw palmetto | [email protected], then [email protected] | The largest botanical row prints no standardisation. Ask the label email for the fatty-acid content the extract is manufactured to, in writing, because the answer is a specification. |
| Is the capsule vegetarian | Answered on the label already | No. The Other Ingredients line reads Gelatin (capsule), Brown Rice Flour., and gelatin is an animal product. One of the supplied badges reads Vegetarian; the label contradicts it. |
| I have a reaction or a symptom | Your own clinician | Not a telephone number on a website. Anything happening to your body goes to a clinician first, and to emergency care if it is severe or fast. |
| I want to send this desk a document | [email protected] | Gladly, and it will be published. A photograph of a printed retail bottle, a certificate of analysis, or a checkout screenshot showing the refund term would each change this site materially. |
Three rows in that table are the ones to read twice. The returns row, because three addresses are published and only one of them takes a parcel. The refund window row, because the answer decides a deadline and the sales page prints two different ones. And the formula row, because this is the rare product in this series where there is a published address for the party named on the bottle. The refund page sets out the whole return sequence step by step.
Every published route, and what it reaches
Everything below was printed on the label or given in the seller pack. Nothing in this table was looked up, inferred or filled in, and where a route does not exist the row says so rather than leaving you to assume one.
| Detail | What we were actually given |
|---|---|
| The order desk, by telephone | +1 (302) 200-3480 — given as the route for a refund claim, with the instruction to call +1 (302) 200-3480 with the order ID. This is the number a buyer is actually handed, and it appears nowhere on the label. |
| The seller, by email | [email protected] — the sales, order and refund contact. The domain is neither the shop domain nor the sales-page domain nor the distributor’s, so you cannot tell from the address who operates it. |
| The distributor, by email, printed on the label | [email protected] — printed on the label itself beside Nutrova, Tallmadge, OH 44278, USA. This is the only published route to the party named on the bottle, and a formula or specification question is what it is for. |
| This site, by email | [email protected] — the independent editorial desk that writes these pages. It cannot take an order, trace a parcel, cancel anything or issue a refund, and it will not pass a message to the seller. It can correct a page the same day. |
| The office address | 215 Park Avenue South, Floor 13, New York, NY 10003, USA — given as an office. Not described anywhere as taking returns, and a parcel sent here is a parcel sent to the wrong place. |
| The returns address | 1370 Avenue of the Americas, Floor 4, New York, NY 10019, USA — the address a return is sent to. Buyer pays return shipping, with tracking, and you enclose full name, email and order ID. |
| The distributor address, printed on the label | Tallmadge, OH 44278, USA — printed on the label and on the panel footnote. It is not a returns address and nothing describes it as one. Do not post bottles to it. |
| The distributor, by telephone | Not published. The label prints a name, a town, a state, a ZIP code and an email address, and no telephone number. |
| The manufacturer or packer, by any route | Not published. The label names a distributor, which is who sells a product rather than who makes it. No manufacturer and no packer is named anywhere in the supplied material. |
| Support hours | Not published. No opening window, no time zone and no out-of-hours arrangement appears in any supplied document. |
| A reply-time commitment | Not published. Nothing states how long an email takes to be answered, or what happens if it is not. |
| A complaints procedure | Not published. No escalation route, no second-tier contact and no trade body or dispute scheme is named. |
| A company registration number | Not published. No registration, state of incorporation or trading name appears in any supplied document, which is why the terms page names no governing entity. |
Read that table as a shape rather than as a list. What is published is everything needed to place an order, chase a parcel and ask about the formula: one number, three emails, an office, a returns depot and a named distributor. What is not published is everything needed to hold somebody to account: a manufacturer, an officer, a registration, a complaints route and any commitment to reply at all. That asymmetry is the finding on this page.
The distributor on the label, and why it matches nothing else
This part deserves to be said twice, once as a credit and once as a cost. The credit is that a real party is named on the bottle with a place of business and an email address, which most products in this series do not manage. The cost is that the name appears nowhere else in the transaction.
Distributed By: Nutrova, Tallmadge, OH 44278, with the email [email protected]. This is a real distributor identity printed on the label itself, which is more than most products in this series manage. It does not match either address this site publishes: the retailer's office is in New York and its returns address is a different New York building. A buyer therefore deals with three names — Nutrova on the bottle, Prostacylsupport on the shop, and a generic support domain on the refund line.
Recorded by this desk against the supplied label
Three names, then, for one purchase. Nutrova, Tallmadge, OH 44278, USA is printed on the bottle. prostacylsupport.com is the shop, with its own email and two New York addresses. And the refund line is [email protected], a generic support domain belonging to none of them. Shared order-handling infrastructure is ordinary in this trade and none of this is evidence of wrongdoing. The cost is specific and practical: there is no single name that appears on the bottle, the shop and the refund line, so there is nothing you can look up once and be done with.
What follows from that is a habit rather than a worry. Keep the three apart in your own notes, send each question to the party that can answer it, and never assume that telling one of them something has told the others. The where-to-buy page sets out who you are actually contracting with, including the two-domain split between the sales page and the shop.
10The guarantee is printed as 60 days in one place and 90 in another
14Three contact identities, two states, and a distributor that matches none of them
Three addresses, one of them for parcels
Three postal addresses appear in the material and they do different jobs. Getting them the wrong way round is the single most expensive mistake available on this product, because a refund turns on a parcel arriving at the right place inside a window that is printed two different ways.
| Address | What the material calls it | What to send there |
|---|---|---|
| 1370 Avenue of the Americas, Floor 4, New York, NY 10019, USA | The returns address, in the seller pack | Returned bottles, with full name, email and order ID enclosed. Buyer pays return shipping, with tracking, and use a tracked service. |
| 215 Park Avenue South, Floor 13, New York, NY 10003, USA | An office, in the seller pack | Nothing, unless the order desk tells you otherwise in writing. It is not described anywhere as a returns address. |
| Nutrova, Tallmadge, OH 44278, USA | Distributed By, printed on the label | Nothing by post. This is the place of business beside the distributor name; the published route to it is the email [email protected]. |
None of the three is a manufacturer. Two are the retailer’s and one is the distributor’s, and only the first row takes a parcel. If you have already posted a return and you are not sure which address you used, call the order desk with the tracking number before the shorter of the two candidate windows closes rather than after.
The one timing detail worth writing down
The refund sequence has two separate waits in it and they run one after the other: 3 to 5 business days after the return is credited, then a further 5 to 10 days for the money to appear on the card. Neither clock starts until the parcel has been received and credited, which is why a tracked return service is not optional. And the window itself is 60 or 90 days — the page prints both. The guarantee page prints every published term in one table.
How to get a useful answer from the order desk
Eight moves, in order. None of them is a trick and none is adversarial. They exist because the published material contains no reply-time commitment, no support hours and no escalation route, which means the only record of your request certain to exist is the one you keep yourself.
- 01Decide first whether your question is about an order or about the formulaThey go to different places, and on this product they go to different companies. An order — a parcel, a charge, a cancellation, a refund — goes to the order desk on +1 (302) 200-3480. A question about what is in the capsule goes to [email protected], the address printed on the label beside the distributor name.
- 02Have the order ID in front of you before you dialIt is the first thing the desk will ask for and it exists only in your confirmation email. It is not on the bottle and not on the box. The published return instruction asks for full name, email and order ID, and two of those three you already know.
- 03Ask one question at a time, and write the answer down in the words it was given inA desk answering five questions in one call answers the easiest one. Ask the first, write the reply down verbatim, then ask the second. Note the date, the time and the name of the person you spoke to: none of those is published anywhere, so your own note is the only record that will exist.
- 04Lead with the refund window, and get the answer in writingThis is the one commercial promise you may actually need to rely on, and the sales page prints it two different ways. Ask which window applies, ask whether it runs from the order date or from delivery, and ask for the sentence in an email. A month is the difference between the two printed figures.
- 05Put the same question in writing the same dayWrite to [email protected], repeating the question and quoting the order ID. This is not about speed. A telephone call leaves no record either party can produce later, and an email carries a date. Where a term is unpublished, a dated record of having asked about it is the only documentation that will exist.
- 06Ask the label email for a specification, not a reassuranceA sentence about quality is not a figure. The three rows with no standardisation printed — saw palmetto, pumpkin seed and grape seed — are specification questions, and [email protected] is the published address of the party named on the bottle. Ask for the constituent and the percentage, and ask for a certificate of analysis for your own lot.
- 07Quote the merchant’s own reference strings back at themThe pack supplies a lot code, P-26/PR-4126, and a certificate number, P-4126-26-PR. Neither is a document and neither is yours. They are printed on this site as draft references so that a reader quoting them is quoting the merchant’s own numbers, and for no other reason. The lot on your bottle is the one that matters.
- 08Keep every reply, including the ones that say nothingSave the thread, the dates and any attachment exactly as received. Nothing published promises a reply at all — no support hours, no response-time commitment and no escalation route appears in any supplied document — so a documented request that went unanswered is itself a fact you can act on.
The fourth and fifth moves are the ones most people skip and the ones that matter most here. A telephone call is faster and produces nothing you can show anybody. An email is slower and produces a dated record of a specific question, which is exactly what you need when a refund term has been printed two different ways. Do both, in that order, on the same day.
Seventeen questions worth asking, in order
Every question below is one the supplied material does not answer. They are ordered so that the first two matter most, because both have a deadline attached. Ask the refund question on its own and get the answer in writing before you pay for anything.
- Which refund window applies to my order, 60 days or 90? The sales page prints both. This is the first question, because it is the only one with a deadline attached to it. Ask for the answer in writing before you pay.
- Does the window run from the order date or from delivery? Neither is stated anywhere in the supplied material, and on a six-bottle order the difference can be weeks.
- What is the saw palmetto extract standardised to, and at what percentage? The largest botanical row on the panel prints no standardisation. Trial extracts are lipidosterolic preparations standardised to a stated fatty-acid content.
- What is the pumpkin seed extract standardised to? Species and plant part are both named on that row, which is good practice, and no measured constituent is given.
- What is the grape seed extract standardised to, and why is it in a prostate formula? Two questions on one row. Grape seed extracts are commonly standardised to a proanthocyanidin content, and nothing in the material explains the row’s presence.
- Is the extract ratio printed anywhere for any of the six botanical rows? None appears on the label. A ratio such as 4:1 tells you how concentrated a material is, and without it a milligram of extract and a milligram of raw powder look identical.
- Can you send the certificate of analysis for the lot on my bottle? Quote the lot code from your own bottle and ask for a per-ingredient assay rather than a total weight. No certificate has been supplied to this desk and no laboratory is named.
- Who certified the GMP mark, what is the certificate number and when does it expire? The mark on the label names none of the three, and cGMP compliance is a legal requirement under 21 CFR Part 111 rather than a distinction.
- What is the facility registration number behind the FDA-registered mark? A registration is a filing, not an approval, and the number would at least make the filing checkable.
- Which doctor formulated this, for the Doctor Formulated badge? No doctor is named anywhere in the supplied material. A name and a credential would settle it in one line.
- Why does one badge read Vegetarian when the capsule is gelatin? The label’s own Other Ingredients line says gelatin. One of the two is wrong and the label is the product.
- What does the three-bottle pack cost, and what is the shipping on it? The pack is shown on the sales page with no total printed, and no shipping figure is published for the one- or three-bottle packs.
- Was the one-bottle price ever $119? That figure is printed struck through beside the $69. A struck-through number carries an implied claim and nothing supplied supports this one.
- Is this a one-off charge or a subscription, and what will appear on my card statement? Nothing supplied states either. Both are questions to settle on the checkout screen before you pay rather than afterwards.
- Can you send a photograph of a printed retail bottle, front and back? What this desk has read is pre-press label artwork carrying a barcode placeholder. A photograph of a finished bottle would close that gap outright.
- Why does the sales page omit the Supplement Facts panel the label carries? This is the most useful question on the list for anybody but you, and the most awkward to answer. The panel is the best thing about the product.
- Why does the bottle in the hero image carry different text from the product’s own front panel? Describing what the image shows is as far as this desk goes. The merchant can explain it in one sentence.
Three of the seventeen are specification questions rather than curiosity: the saw palmetto standardisation, the pumpkin seed standardisation and the grape seed standardisation. Those three go to the label email, because a specification is the kind of thing the party named on the bottle should be able to state in one line. The ingredients page sets out exactly which figure is missing from each row, and why it matters differently on each.
Contact details, line by line
Every line marked Not published means that no document supplied to this desk states it. It does not mean the seller has no answer, and it does not mean the answer is unfavourable. It means you cannot read it before clicking through.
Three of those blanks deserve a sentence each. A cancellation window is the line buyers need soonest and the one nothing addresses; settle it on the checkout screen before you pay. A named officer and a registration number matter only once something has gone wrong, which is precisely when they cannot be looked up. And a telephone number for the distributor is the one that would turn a real name on a label into a party you could actually reach in a hurry.
Writing to this desk instead
One address reaches the people who write these pages: [email protected]. It is worth being exact about what that address can and cannot do, because the most common message it receives is one that belongs somewhere else.
What this desk can do
- Correct a factual error on any page here, usually the same day, and date the change.
- Publish a document you send it — a bottle photograph, a certificate, a checkout screenshot — and rewrite whatever it contradicts.
- Tell you which of the 17 recorded gaps your question falls into, and what would close it.
- Show you the multiplication behind any figure on this site, so you can repeat it.
- Tell you which published route handles your question and what to ask for when you get there.
- Withdraw a finding. If a photograph of a printed retail bottle arrives and its panel matches the artwork, the pre-press finding goes in the words it was made in.
What this desk cannot do
- Take an order, change one, cancel one or see one. There is no order system here.
- Trace a parcel. The tracking number is in your confirmation email and nowhere this desk can reach.
- Issue a refund or authorise a return. Only the seller can do either.
- Tell you which refund window binds your order. The sales page prints two and this desk will not choose between them.
- Pass a message to the seller. Write to the order desk directly; a relayed message loses the date and the order ID.
- Tell you whether the product is safe for you. That needs somebody who can examine you.
There is no contact form on this site, no newsletter and no account. The address above is an ordinary mailbox, and nothing you send to it is used for anything other than answering you and, if you send a document, publishing it. The privacy notice sets out what this site collects, which is close to nothing.
Questions people actually ask
Six questions about reaching somebody, phrased the way people type them. Type in the box to filter them.
prostacyl customer service phone number
The published order desk number is +1 (302) 200-3480. It is the number the material gives for a refund claim, and the instruction attached to it is to call +1 (302) 200-3480 with the order ID. No opening hours, time zone or out-of-hours arrangement is published anywhere, so call during US business hours and expect to be asked for the order ID before anything else. The number is not printed on the label; the only contact on the label is an email address.
is there an email address for prostacyl
Three are published and they do different things. [email protected] is the sales and refund address: use it for order support, tracking and returns. [email protected] is printed on the label itself beside the distributor name, and it is the published route to the party named on the bottle. [email protected] is this editorial desk, for an error on one of these pages. This desk cannot take an order or issue a refund.
prostacyl return address new york
Returns go to 1370 Avenue of the Americas, Floor 4, New York, NY 10019, USA. The other New York address, 215 Park Avenue South, Floor 13, New York, NY 10003, USA, is described as an office and is not presented as taking parcels, and the distributor address printed on the label is in Ohio. Send the bottles to the returns address only, enclose full name, email and order ID, and use a tracked service: buyer pays return shipping, with tracking. Call the order desk first so the return is expected.
who do i contact about what is in the capsule
[email protected], the email printed on the label beside Nutrova, Tallmadge, OH 44278, USA. That is the one route published to the party whose name is on the bottle, and it is more than most products in this series offer. Ask in writing, quote the lot code from your own bottle, and ask for a specification rather than a reassurance: the constituent, the percentage, and a certificate of analysis for your lot.
can this site help with my order
No, and it should not pretend otherwise. This is an independent information desk that sells nothing. It has no access to any order system, cannot see a charge, cannot trace a parcel and cannot issue a refund. Anything about an order goes to the order desk on +1 (302) 200-3480 with the order ID. What this desk can do is tell you exactly what has and has not been published about the terms you are agreeing to.
how long does prostacyl take to reply
Not published. No response-time commitment appears in any supplied document, for the telephone line or for any of the three email addresses, and no support hours are published either. Turn that absence into a habit: put every question in writing on the day you ask it, keep the thread, and note the date. A documented request that went unanswered is itself a fact you can act on if the refund window ever matters.
References
Two sources bear directly on this page: the labeling requirement that a name and place of business be carried on the label, which this product satisfies, and the cGMP rule the facility mark gestures at. Both were opened and read.
- U.S. Food and Drug Administration (2026). Dietary Supplement Labeling Guide: Chapter IV, Nutrition Labeling (21 CFR 101.36).
- U.S. Food and Drug Administration (2026). Current Good Manufacturing Practice for Dietary Supplements (21 CFR Part 111).
Neither is cited as an allegation. They are cited because they are the documents that say what you should have been able to find, which is the only precise way to describe what is there and what is not. The label page works through both requirements in full.
The wordmark, and the names behind it

A buyer who needs to reach somebody has three names to choose between and they do not overlap. That is set out in full in the table above, and it is the practical reason this page exists.
Read the panel before you decide
Sixty capsules, two a day, thirty days a bottle. The Supplement Facts panel declares nine ingredients and nine amounts, with no proprietary blend — the most transparent label in this series. Four of those nine rows change meaning once the arithmetic is done, and all four sums are shown in full. One bottle is $69; six are $49 each. The refund window is printed as 60 days in one place and 90 in another.
- 60 or 90 days — the page prints both
- Nine ingredients, nine printed amounts, no blend
- Returns to 1370 Avenue of the Americas, Floor 4, New York, NY 10019, USA
Prices as printed on the sales page, as of October 12, 2026: one bottle $69, six bottles $49 each with free shipping. The three-bottle total is not published, so it is left blank rather than estimated. The refund window is printed as 60 days in one place and 90 in another — confirm it at the checkout. Questions first? Every published contact route is here.
Keep reading
Authorship and review
Who wrote and checked this page
What this page was checked against
- The label artwork, read at 2× and transcribed character for character. Where the label and the marketing disagree, the label is printed.
- The seller pack, quoted rather than paraphrased, and identified as marketing wherever it is used.
- The published sources listed in the references on this page. Every one was opened and read; none is cited from memory.
- The arithmetic, shown in full. Every amount on this panel is printed, so the figures here are conversions of printed amounts with the working given, never ceilings and never estimates.
- Nothing else. Any fact that was not supplied is recorded as not published rather than filled in.
Last updated October 12, 2026. A highlighted slot is a value no human has supplied yet. Who reviews these pages?