Guarantee
The Prostacyl refund window, printed two ways
One bottle, nine printed ingredient amounts, a complete caution block, a real named distributor — and a refund window printed two different ways on the same page. Of everything on this product, this is the one contradiction that could cost a reader money.
The sales page prints a 60-day money-back promise and a 90-day refund contact line, and the money-back badge supplied with the asset pack reads 60 DAY. Both cannot be the term. This site prints both and chooses neither. Find out which you were offered, screenshot the page, and work to day 60.
Two windows, one page
The sales page prints two different windows. A 60-day promise appears alongside the money-back badge, and a 90-day figure appears on the refund contact line on the same page. Both cannot be the term. Confirm the window at the live checkout and in the refund policy before you order, and keep a copy of whichever one you were shown.
Take that apart, because the detail is what makes it actionable. The 60-day figure appears beside the money-back promise, which is where a buyer looks. The 90-day figure appears on the refund contact line on the same page, which is where a buyer looks later, when something has gone wrong. The gap between them is a month.
This site does not choose between them, and the reason is a rule rather than timidity. Choosing would mean printing a commercial term that no document supplied states. If this desk printed 90 and the real term were 60, a reader would act a month late and lose the price of the order. If it printed 60 and the real term were 90, a reader would think they had less protection than they had. Neither error is acceptable, so both figures are printed with their sources, every time either one is mentioned anywhere on this site.
One thing worth saying before the criticism goes any further. The refund procedure on this product is unusually well published: a phone number, an email, a return address that is distinguished from the office address, a statement of what to enclose, a statement of who pays postage, and a two-stage timing for the money. Several products this desk has read publish none of that. The problem here is one number printed twice, not an absent policy.
Every published line of the guarantee
Ten lines. The first three are the contradiction and what to do about it; the other seven are the mechanics, and the mechanics are sound.
| Element | What is published | What it means for you |
|---|---|---|
| Window, version one | 60 days | The money-back badge in the asset pack, and a promise on the sales page. |
| Window, version two | 90 days | The refund contact line on the same sales page. |
| Which one applies | Not resolvable from the material | Confirm at the live checkout and keep a copy. |
| Who to call | +1 (302) 200-3480 | The order desk. Have the order ID ready. |
| [email protected] | For orders and refunds. | |
| Return address | 1370 Avenue of the Americas, Floor 4, New York, NY 10019, USA | Returns go here, not to the office address. |
| What to enclose | full name, email and order ID | Full name, email and order ID. |
| Return postage | Buyer pays | Use a tracked service and keep the receipt. |
| Credit timing | 3–5 business days | After the return is credited by the seller. |
| Card timing | A further 5–10 days | Before the money appears on the statement. |
Read rows one and two together and then row three. Two windows, and no document that resolves them. Everything below row three works the same under either figure, which is why this page spends its time on the first three rows and not on the postage.
The badge, as supplied
A separate piece of artwork came with the asset pack: a gold seal. It is reproduced below at the size it was supplied, because it is one half of the contradiction and a reader should see it rather than take a description of it.
So the badge agrees with the shorter figure. That is a reason to lean towards 60 days and it is not a reason to rely on it, because a badge is artwork and the refund line is the thing a buyer is told to write to. Two documents, two numbers, and the one that is easier to change is the one that says the longer figure.
This is also the only badge of the ten supplied that points at a commercial term rather than at a quality claim. The other nine are sorted into what the label supports, what names no authority, and what the label contradicts.
Why the shorter window is the one to plan to
There are two ways to be wrong here and they cost very different amounts. Set them side by side and the decision stops being a judgement call.
| If you plan to | and the real term is 60 days | and the real term is 90 days |
|---|---|---|
| Day 60 | You are inside the window. Nothing is lost. | You are inside the window with a month to spare. Nothing is lost. |
| Day 90 | You are a month late and the refund is gone. The full price of the order. | You are inside the window, on the last available day, with no margin for a postal delay. |
Three of those four cells cost nothing. One costs the entire order. That asymmetry is the whole argument, and it does not require deciding which figure is correct or assuming anything about the seller’s intentions. Plan to day 60 and the question becomes harmless.
Apply it to the pack arithmetic and the point sharpens. One bottle is 30 days at the serving the label prints, so a single bottle is finished at day 30 and a verdict at day 30 is a verdict formed on a complete bottle with a month in hand. The merchant’s own supplied median for forming a view is 2 to 4 weeks.
Six steps, in order
Four of these happen before you pay and cost nothing. The last two happen only if you decide to send the product back.
Find out which window you were actually offered
This is the whole of the work and it takes one minute. Read the checkout page you are on, and the refund policy linked from it, for the words 60 days and 90 days. Whichever figure appears on the page you buy from is the figure you were offered. If both appear, ask the order desk in writing which governs.
Screenshot it, with the date visible
Not a note, not a bookmark: a screenshot of the page showing the window, the price and the pack. Sales pages change. A screenshot is the only version of the page that cannot be edited after you have paid, and it is what a card dispute is assessed on.
Count from the order date, not the delivery date
Nothing published says which date the window runs from. The order date is the earlier of the two and therefore the safer assumption. It is also the date on your card statement and in your confirmation email, so it is the one you can prove.
Work to the shorter window
Day 60, not day 90. If the term turns out to be 90 you have lost nothing by acting early. If it turns out to be 60 and you planned to day 90, you have lost the entire price of the order. The two outcomes are not symmetrical, which settles the question.
Set a reminder for day 53
A week before the shorter window closes, with the order ID in the reminder text. Refunds are lost to calendars far more often than they are refused.
Start the claim by phone and by email on the same day
Call +1 (302) 200-3480 with the order ID, then email [email protected] repeating what you said. The call gets it moving; the email is the record that it happened.
Step two is the one people skip and the one that matters most. A screenshot of the page you bought from, showing the window and the price together, converts an argument about what a page said into a document. It is also the only artefact in this whole transaction that you control.
The refund arithmetic on a six-bottle order
Both windows are shorter than a six-bottle supply, and that is worth seeing as a number rather than as a sentence. Drag the slider.
Six bottles is 180 days. At day 60 — the shorter window — two bottles are gone and four are unopened. At day 90 — the longer one — three are gone and three are unopened. Either way a six-bottle order outlasts both windows: the pack is longer than the protection, and the majority of what you paid for arrives after the last day you could ask for the money back.
In money, six bottles is $294.00 at $49 a bottle. That is the sum at risk if the window turns out to be the shorter figure and you planned to the longer one. There is nothing wrong with the six-bottle offer — it is the better-built of the two priced packs and the pricing page says so. The point is only that the decision to commit to 180 days should be made with the 60-day window in view.
The one-bottle alternative, stated plainly
One bottle is $69.00 and 30 days, which finishes inside both candidate windows with room to spare. It costs more per day — about $2.30 against $1.63 — and it is the pack that lets you form a view while a refund is still available under either reading of the page. That trade is the reader’s to make; this desk is only making sure both halves of it are visible.
What the guarantee does not say
Eight questions a refund turns on, none of which the published material answers. They are listed not as accusations but as the contents of one email to the order desk, which is the only way any of them gets answered.
- Which window governs. The page prints 60 in one place and 90 in another. Nothing supplied resolves it.
- Which date the window runs from — order, dispatch, delivery or first use. Not published.
- Whether opened bottles are accepted. Not published. Some sellers in this category accept empty bottles and say so; this one says nothing either way.
- Whether all six bottles must come back on a six-bottle order, or one, or none.
- Whether the original shipping is refunded on a pack that paid for shipping.
- Whether a restocking or handling fee applies. Not published.
- Whether a return authorisation number is required before posting. Not published, and sending a parcel without one is how refunds get lost.
- Whether the window is per order or per customer. Not published.
Of those eight, the first two decide everything and the rest decide how much work a claim takes. Ask about the window and the start date first. If you get an answer in writing, you have converted the most serious documentation problem on this product into a settled term, and you have done it before paying rather than afterwards.
The findings behind this page
One numbered finding, printed in full, in the same words it appears in everywhere else on this site.
10The guarantee is printed as 60 days in one place and 90 in another
Questions people actually ask
Eight questions about the money-back promise, phrased the way they are typed. Type to filter.
prostacyl refund policy 60 or 90 days
Both figures are printed on the sales page: a 60-day promise beside the money-back badge, and a 90-day figure on the refund contact line on the same page. The badge supplied in the asset pack reads 60 DAY. They cannot both be the term, and nothing supplied resolves which one is. This site prints both, labels both, and chooses neither, because choosing would mean inventing a commercial term. Plan to day 60.
which prostacyl guarantee applies to my order
The one printed on the page you bought from — which is why the screenshot matters more than anything else on this page. If you have already ordered and did not screenshot it, check your confirmation email for a refund clause, then ask the order desk on +1 (302) 200-3480 to state the window in writing. Keep the reply. Until you have it, assume 60 days.
is the prostacyl money back guarantee real
A money-back promise is printed and a refund route is published: a phone number, an email, a return address, what to enclose and a two-stage timing for the money. That is a real procedure, more completely published than on several products this desk has read. What is not real is a single term: the page prints 60 days in one place and 90 in another, and a promise with two different durations is not yet a promise.
do i have to pay to return prostacyl
Yes. buyer pays return shipping, with tracking. Budget for it on a six-bottle order in particular, where you may be posting several bottles. Use a tracked service even if it costs more, because the tracking number is the whole of your evidence that the parcel arrived. Send to 1370 Avenue of the Americas, Floor 4, New York, NY 10019, USA, not to the office address.
how long does a prostacyl refund take
3 to 5 business days after the return is credited, then a further 5 to 10 days for the money to appear on the card. Two clocks, published separately, which is the honest way to publish them — the second one belongs to your card issuer rather than to the seller. Start counting from the day the seller confirms the return was received, and keep the tracking record until the money is on the statement.
can i return opened prostacyl bottles
Not published. Nothing in the material says yes and nothing says no. Ask before you post, because this is the question most likely to turn into an argument, and get the answer in writing. Several sellers in this category accept empty bottles and advertise it; this one does not address it.
does the prostacyl guarantee cover the six bottle pack
Nothing published distinguishes between packs, so the same window — whichever it is — appears to apply to all three. The thing worth seeing is the arithmetic. Six bottles is 180 days of product. Both candidate windows are shorter than that, so on a six-bottle order most of what you have bought arrives after the last day you could send it back. The pack arithmetic is on the pricing page.
what do i send with a prostacyl return
full name, email and order ID, enclosed with the bottles, to 1370 Avenue of the Americas, Floor 4, New York, NY 10019, USA. Start the claim first by calling +1 (302) 200-3480 with the order ID so there is a record that the claim opened inside the window, whichever window applies. The whole procedure is set out step by step here.
References
One source, cited for the labelling framework this site reads the product against. No source is cited for the refund window itself, because the window is a commercial term printed by the seller and the problem with it is that the seller printed it twice.
- U.S. Food and Drug Administration (2026). Dietary Supplement Labeling Guide: Chapter IV, Nutrition Labeling (21 CFR 101.36).
Read the panel before you decide
Sixty capsules, two a day, thirty days a bottle. The Supplement Facts panel declares nine ingredients and nine amounts, with no proprietary blend — the most transparent label in this series. Four of those nine rows change meaning once the arithmetic is done, and all four sums are shown in full. One bottle is $69; six are $49 each. The refund window is printed as 60 days in one place and 90 in another.
- 60 or 90 days — the page prints both
- Nine ingredients, nine printed amounts, no blend
- Returns to 1370 Avenue of the Americas, Floor 4, New York, NY 10019, USA
Prices as printed on the sales page, as of October 12, 2026: one bottle $69, six bottles $49 each with free shipping. The three-bottle total is not published, so it is left blank rather than estimated. The refund window is printed as 60 days in one place and 90 in another — confirm it at the checkout. Questions first? Every published contact route is here.
Keep reading
Authorship and review
Who wrote and checked this page
What this page was checked against
- The label artwork, read at 2× and transcribed character for character. Where the label and the marketing disagree, the label is printed.
- The seller pack, quoted rather than paraphrased, and identified as marketing wherever it is used.
- The published sources listed in the references on this page. Every one was opened and read; none is cited from memory.
- The arithmetic, shown in full. Every amount on this panel is printed, so the figures here are conversions of printed amounts with the working given, never ceilings and never estimates.
- Nothing else. Any fact that was not supplied is recorded as not published rather than filled in.
Last updated October 12, 2026. A highlighted slot is a value no human has supplied yet. Who reviews these pages?